Refund and Returns Policy

Privacy Policy

At Travel Sawa, we strive to ensure customer satisfaction with our services. This Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and changes to bookings.

Cancellation by the Customer

Refunds for cancellations depend on the service provider’s policies (e.g., airlines, hotels, or tour operators).
Cancellations made within 7 days of booking may be eligible for a full or partial refund, excluding administrative fees.
Cancellations after the specified period may incur penalties based on the service provider’s terms.

Cancellation by Travel Sawa

In the unlikely event that Travel Sawa cancels a service due to unforeseen circumstances: Customers will receive a full refund for the canceled service. Alternatively, we may offer rescheduling or an equivalent service of the same value.

Non-Refundable Services

Certain bookings, such as last-minute deals or discounted services, may be marked as non-refundable. This will be clearly indicated at the time of booking.

Refund Process

Refunds will be processed through the same payment method used for the booking.
Please allow up to 14 business days for the refund to be processed, depending on your bank or payment provider.

Changes and Modifications

Requests to modify bookings are subject to availability and may incur additional charges.
Certain bookings may not be eligible for modifications, as per the service provider’s terms.

How to Request a Refund

Contact our support team at [Your Email/Phone Number].
Provide your booking reference number and details of the service for verification.

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